MoEngage Integration Documentation

Complete guide for setting up and managing MoEngage integration with Pingbix

Custom Connector Configuration

Initial Setup Process

To configure a Custom SMS Connector on the MoEngage Dashboard:

  1. Navigate to Settings -> Channel -> SMS & Connectors
  2. Click on the SMS Connector Config tab
  3. Locate the list of integrated connectors on the left-hand side
  4. Click +CREATE beside the Custom Connectors option

Connector Configuration

After creating a new connector:

  1. Select the newly added 'New Connector' from the left menu
  2. Fill in the required information
  3. Click Save to complete the Custom Connector Configuration
Connector Configuration
Connector Configuration Settings

Important Parameters

Required Keys

When setting up the connector, ensure these key parameters are configured correctly:

  • Destination Number Key: Moesms_destination
  • Message Key: Moesms_message
  • DLT Template ID: Moesms_dltTemplateId (for India operations)

Note: These parameters are case-sensitive and must be entered exactly as shown.

Campaign Creation Process

1. Accessing Campaign Creation

To begin creating a new campaign:

  1. Log in to your MoEngage account
  2. Go to "Create New" on the dashboard
  3. Select "Campaign" under the Engage section
Campaign Creation Screen
Campaign Creation Initial Screen

2. Campaign Setup

Configure your campaign settings:

  1. Select "SMS – one time" for the campaign type
  2. Fill in campaign details:
    • Campaign name
    • Message content
    • Sender ID
  3. Select your target audience
Campaign Setup Details
Campaign Setup Configuration

3. DLT Configuration

Configure DLT settings for your campaign:

  1. Fill in all DLT template details
  2. Enter your template ID
  3. Verify template compliance

4. Timing Configuration

Set up the campaign timing:

  1. Select specific time for campaign delivery
  2. Choose time zone settings
  3. Set up any recurring schedules if needed
Timing Configuration
Campaign Timing Settings

Publishing Your Campaign

Final Review and Publishing

Before publishing your campaign:

  1. Review all campaign details thoroughly
  2. Verify audience selection
  3. Check DLT compliance
  4. Confirm scheduling settings
  5. Click the "Publish" button to activate your campaign

Note: Once published, your campaign will be sent to the targeted audience based on your configured settings.

Best Practices

Campaign Management

  • Always review campaign details before publishing
  • Follow country-specific regulations and guidelines
  • Verify audience targeting settings
  • Double-check template IDs and DLT compliance
  • Test campaigns with a small audience first
  • Monitor campaign performance regularly

Compliance Guidelines

  • Ensure all messages comply with local regulations
  • Maintain proper opt-in records
  • Include unsubscribe options when required
  • Keep message content within approved templates

Troubleshooting

Common Issues and Solutions

Connection Issues

  • Verify API credentials
  • Check network connectivity
  • Confirm server status

Campaign Delivery Issues

  • Verify DLT template registration
  • Check message content compliance
  • Confirm audience targeting settings

Need Help?

If you need assistance with your integration, please contact Pingbix Support:

For urgent issues, please include your account ID and campaign details in your support request.