Agentic OS | Pingbix

Powering India's fastest-growing brands

📨

Annual Volume

⚡

Uptime

🚀

Req / Sec

⏱️

<100ms

Avg Latency

OpenAI

aws Cloud

Claude

ACI

PINGBIX

Channels

Email/CRM

6 Integration Layers

<100ms latency

The Missing Agent-User Layer

Agent Communication
Infrastructure

Defining the missing agent-to-user communication layer — and the best practices that come with it. One protocol between every app, every channel, and every smart agent.

Omnichannel Routing AI-Native Protocol Sub-100ms Delivery LLM Agnostic Enterprise Security

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Everything you need

One platform. Every capability.

Route, automate, and personalise every customer conversation — without stitching together ten tools.

Multi-Channel Routing

Route messages across WhatsApp, SMS, Voice, RCS, and Email — based on user preference, channel availability, and your business rules.

Promotional Messages

Order Updates

Newsletter

Support Alerts

Managed User Preferences

Let users control what they receive and where — with a built-in preference centre you can embed directly in your product.

Delivered

10.4B+ ↑ 12%

Live Delivery Analytics

Track every message, every channel, in real-time. Drill into delivery rates, latency, failures, and conversion — all in one dashboard.

A unified protocol.

One API to route, manage, and automate conversations across every major channel.

WhatsApp Business API

Official integration for automated support, campaign routing, and template management at scale.

AI Powered Voice and IVR

Programmable call routing, masking, and real-time transcription.

SMS / RCS

Ultra-reliable delivery paths for OTPs and critical alerts.

Agentic Copilots

Deploy multi-lingual reasoning engines that resolve intents autonomously and hand off to human agents gracefully.

How it works

Built for speed. Wired for intelligence.

Sub-second AI response.

Powered by optimised cloud inference and intelligent routing, Pingbix delivers AI-driven responses in under 150ms — so every conversation feels instant.

Contextual reasoning at scale.

No rigid scripts or decision trees. Pingbix dynamically understands intent, retrieves customer context, and crafts the right response — every time, across every channel.

Live workflow automation.

Agents take real actions mid-conversation — updating CRM records, triggering follow-up campaigns, raising support tickets, and escalating to humans when needed.

wss://api.pingbix.com/stream Live

01:23:44[INFO] Connection established (TLS 1.3)

01:23:45[VAD] User speech detected

01:23:46[STT] "I need to schedule a demo"

01:23:46[RAG] Querying CRM context...

01:23:46[LLM] Intent classified: BOOK_MEETING

01:23:47[TOOL] Checking Calendly availability...

"I have a complex requirement for enterprise integration and need to talk to sales."

"Of course. We offer full enterprise integration. I can schedule a call for Tuesday."

Connect Everything.

Seamlessly integrate with CRM, marketing, support, and analytics tools.

+3 More

Live Analytics.

Track every message, call, and customer interaction in real-time with comprehensive dashboards.

Custom Dashboards
Advanced Metrics
Real-Time Updates

Security & Compliance

Enterprise-grade
Security & Compliance

At Pingbix, security and compliance are at the core of everything we do.

AES-256 bit encryption for robust data security
TLS 1.2 for secure communication
Periodic VAPT (Vulnerability Assessment & Penetration Testing)
Fully compliant with DPDP regulations

ISO/IEC
27001:2022

ISO 9001:2015

ISO/IEC
27701:2019

From the Blog

Latest insights

View all posts

blog · Anusha · Dec 10, 2025

The Agentic AI Revolution: Why Pingbix is Positioned to Lead the Next Wave of Customer Engagement

The Linux Foundation just announced the Agentic AI Foundation — bringing together OpenAI, Google, Microsoft & AWS. Here's why this moment is exactly what Pingbix has been building for.

blog · Anusha · Jul 30, 2026

Omnichannel Retail Strategy for Indian D2C Brands: Turning Every Channel Into One Journey

A customer sees your product on Instagram, taps through to WhatsApp, adds to cart — then goes quiet. This is exactly where most D2C brands lose the sale.

case study · Anusha · Apr 25, 2024

Jiva: Optimizing Patient Care Using CPaaS Services By Partnering With Pingbix

Jiva Ayurveda leveraged Pingbix's SMS and WhatsApp Business API to deliver crucial healthcare updates directly on patients' preferred channels — eliminating wait times and complex phone menus.

View all posts

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Every
Conversation.
One Intelligent
Agent.

Agent Communication
Infrastructure